Received a call...Marc Bay at JR said that the white leather was defective...it should not have torn so easily. Was wondering if the jacket got hung up on the bike...something on the leading edge caused it to tear.
end result...since the suit was used for one season..and crash damage is not covered and the suit technically did do its job he is willing to give me a new suit from their stock (a better suit, he is just looking for what is in stock) for $200 to cover the cost of the cowhide.
I am satisfied...their service is very fast and courteous.
end result...since the suit was used for one season..and crash damage is not covered and the suit technically did do its job he is willing to give me a new suit from their stock (a better suit, he is just looking for what is in stock) for $200 to cover the cost of the cowhide.
I am satisfied...their service is very fast and courteous.
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