Tweet
First off let me say I HIGHLY recommend EBC brakes to anyone looking for a quality product from a company who actually BACKS THEM UP.
A bit of history... I purchased my 1999 suzuki katana in 2007. Since that day the rear rotor has been warped and the brake pads seem to be scoring it, the owner said he did them himself and they included no documentation saying to NOT use shims (I already knew they shouldn't be installed w/ shims thanks to chris).
So... recently I took the caliper apart, and there they were...shims behind the pads which were pressing them into constant contact with the rotor. Im guessing that this caused uneven wear in the pad and built up so much heat that it warped the rotor (it was blue and SUPER hot last season).
If any of you have purchased these pads and used shims this is the part where you pay attention.
I emailed EBC a week ago and got a fast response from a Garry Gallagher. I told him that the shims weren't supposed to be there and that there were no indicators on the packaging saying to not use them.
He quickly apologized and told me there were brand new pads in the mail, but this is the part I didn't expect. He told me he would be sending me a brand new WAVE ROTOR for free. He said that he was very sorry for the inconvenience and the damage done to my STOCK RIDDEN 20,000 MILES ROTOR.
This is just a step above and beyond what most companies would do. Not only taking care of the customer for their mistake, but also sending a much better quality product for no charge.
EBC has a thankful and loyal customer.
A bit of history... I purchased my 1999 suzuki katana in 2007. Since that day the rear rotor has been warped and the brake pads seem to be scoring it, the owner said he did them himself and they included no documentation saying to NOT use shims (I already knew they shouldn't be installed w/ shims thanks to chris).
So... recently I took the caliper apart, and there they were...shims behind the pads which were pressing them into constant contact with the rotor. Im guessing that this caused uneven wear in the pad and built up so much heat that it warped the rotor (it was blue and SUPER hot last season).
If any of you have purchased these pads and used shims this is the part where you pay attention.
I emailed EBC a week ago and got a fast response from a Garry Gallagher. I told him that the shims weren't supposed to be there and that there were no indicators on the packaging saying to not use them.
He quickly apologized and told me there were brand new pads in the mail, but this is the part I didn't expect. He told me he would be sending me a brand new WAVE ROTOR for free. He said that he was very sorry for the inconvenience and the damage done to my STOCK RIDDEN 20,000 MILES ROTOR.
This is just a step above and beyond what most companies would do. Not only taking care of the customer for their mistake, but also sending a much better quality product for no charge.
EBC has a thankful and loyal customer.
Comment